Privacy Policy
1. Introduction
At jelcwcm.com, we are fully committed to safeguarding the privacy and personal data of our users. This Privacy Policy describes how we collect, use, disclose, and protect your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We uphold a privacy-first approach as a cornerstone of our values and operations, ensuring that data subjects remain in control at all times.
2. Scope of this Policy and Role of Data Controller
This Privacy Policy applies to all users of our website, jelcwcm.com, and to all data we process through your use of our services, features, and communications. For the purpose of applicable data protection laws, jelcwcm.com is the Data Controller responsible for the processing of personal data collected via this website. Our obligations include ensuring lawful, transparent, and fair processing of your personal information.
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data from our users:
a) Usage Data
Information about how you use jelcwcm.com, including your IP address, browser type, device type, access times, pages viewed, referral URLs, and diagnostics data related to site performance and errors.
b) Account Data
Personal information you provide when you register for an account or submit forms on the website, including full name, address, email address, and phone number.
c) Profile Data
Information about your preferences, interests, behavior on our platform, content interaction history, communication preferences, and purchase history.
d) Communication Data
Records of any communications you initiate with us, including customer support inquiries, emails, or other forms of correspondence. This includes metadata associated with such communications and correspondence threads.
e) Technical Data
Data relating to the technology you use to access our services, such as device identifiers, operating system details, browser settings, language preferences, and configuration data.
f) Transaction Data
Details of transactions conducted on jelcwcm.com, including payment data, shipping and billing addresses, transaction history, and other relevant financial information. Note: We do not store payment card details directly; they are securely processed by our payment service providers.
g) Preference Data
Information you choose to provide relating to marketing consents, product or service preferences, survey responses, and other indications of interest to enhance your user experience.
4. Legal Bases for Processing
We process personal data under the following lawful bases, as defined under the GDPR and mirrored under the CCPA:
– Contractual Necessity: To fulfill our contractual obligations to you, including account management, order fulfillment, and customer support.
– Consent: Where you have given clear informed consent, such as opting in to receive marketing emails or agreeing to non-essential cookie tracking.
– Legitimate Interests: For purposes such as service enhancement, fraud detection, and analytics, where such interests are not overridden by your fundamental rights.
– Legal Obligation: Where required to comply with legal or regulatory requirements.
5. Your Data Protection Rights
Subject to applicable law, you have the following rights with respect to your personal data:
– Right of Access: You may request information about the processing of your personal data and access a copy of that information.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request that we delete your personal data, subject to legal limitations.
– Right to Restriction: You may request limited processing in certain circumstances.
– Right to Data Portability: Where applicable, you may request your personal data in a structured, commonly used, machine-readable format for transmission to another entity.
– Right to Object: You may object to processing based on legitimate interest or direct marketing purposes.
– Right to Withdrawal of Consent: If we process your data based on consent, you may withdraw that consent at any time without affecting prior lawful processing.
To exercise any of your rights, please contact us at [email protected].
6. Security Measures
We implement a robust set of technical and organizational safeguards to protect personal data from unauthorized access, alteration, disclosure, or destruction. These include, but are not limited to:
– Encryption of data in transit and at rest;
– Role-based access controls;
– Regular security assessments and vulnerability patching;
– Secure logging and monitoring;
– Employee data protection training and access awareness;
– Regular data backups and disaster recovery protocols.
7. International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA) or your jurisdiction, we will ensure appropriate safeguards are in place. These may include the use of standard contractual clauses approved by the European Commission or reliance on frameworks demonstrating adequate data protection by recipient countries. Users may request further information regarding these mechanisms by contacting us at [email protected].
8. Data Retention
We retain personal data only for as long as is necessary for the purposes described in this Policy or as required by applicable law. Specific retention periods include:
– Usage and Technical Data: 12 months from collection;
– Account and Profile Data: While your account remains active and for 6 years thereafter for legal and operational requirements;
– Transaction Data: 7 years for financial and tax audit purposes;
– Communication Data: 3 years from the date of last correspondence;
– Preference Data: Until consent is withdrawn or two years from last interaction, whichever comes first.
9. Cookie Policy
jelcwcm.com uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit the site. We use the following categories:
– Essential Cookies: Required for proper functioning of the website, including authentication, security, and accessibility features.
– Functional Cookies: Improve usability by remembering user preferences and settings.
– Analytics Cookies: Help us understand how visitors interact with the site to improve usability and functionality.
– Performance Cookies: Enhance speed and responsiveness by tracking loading patterns and system behavior under various conditions.
10. Cookie Management and Compliance
In line with GDPR and CCPA requirements, we provide users with a clear choice to accept, decline, or customize cookie preferences upon first visit. You may update your cookie preferences at any time through our cookie banner or by adjusting your browser settings. Essential cookies cannot be disabled as they are required for site performance.
Under the CCPA, California residents also have the right to opt out of the sale of personal information, if applicable. jelcwcm.com does not sell personal data to third parties.
11. Children’s Privacy
Our website and services are not directed to or intended for children under the age of 13. We do not knowingly collect or solicit personal data from anyone under the age of 13. If we become aware that we have collected such data without verified parental consent, we will delete it promptly. If you believe that a child under 13 has provided us with personal data, please contact us at [email protected].
12. Policy Updates
We reserve the right to modify or update this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. Any material changes will be communicated by appropriate means, which may include prominent posting on jelcwcm.com or direct notification via email. We encourage users to review this Policy periodically to remain informed.
13. Contact Us
If you have questions, concerns, or wish to exercise your data protection rights, please contact us at:
Email: [email protected]
Website: https://jelcwcm.com
We are committed to GDPR, CCPA, and other relevant data protection frameworks and will respond to inquiries transparently and without unnecessary delay.